Cancellation Policy

While we understand sometimes things may come up and schedule adjustments are necessary, we require you to notify us at least 24 hours before cancelling or requesting to reschedule an appointment.

Cancellations or rescheduling appointments less than 24 hours will invoke a late cancellation fee. The amount charged will equal to 50% of your scheduled service(s).

If you need to cancel by contacting us and we are closed within the 24 hour time span, we recommend emailing glowestheticsbyabby@gmail.com so we can be notified promptly. If the time you message us does not fall under a late cancellation, your card will not be charged.

Late Policy

Please notify us if you are running late. If you arrive 10 minutes or later than your scheduled time, you may be asked to reschedule if your service cannot be completed in the time we have left. In the case of rescheduling due to being late, you will be charged the late cancellation fee.

If the service can be shortened to fit our remaining time, we can absolutely do so. However, even with the shortened appointment, full price of the original appointment will be charged.

If you are consistently late to your appointments, you will be asked to book at a more convenient time for future appointments.

“No Show” Policy

If you have not arrived and we do not hear from you 10 minutes or more into your appointment time, your card will be charged 100% of the scheduled service.

No showing 5 or more times will result in being blocked from booking future appointments.

Booking Policies

We require all bookings to have a card on file. You will not be charged until completion of your service and you may choose to pay another way.

The card is held to secure your booking and will be charged if you cancel within 24 hours of appointment time or do not show.

Some services may require completion of an intake form and all services require completion of a consent form prior to being performed.

Paperwork will be sent digitally prior to your servicing. Consent forms may be filled out in person.

Payments Accepted

We accept card, cash, and tap-to-pay phone payments. Unfortunately, we cannot accept Venmo, PayPal, or other similar mobile payments.

Refunds

All sales are final. If you are unhappy with a service or product, we would love to accommodate you as best as possible to your satisfaction!